Manager - Customer Enablement - IT

Responsibilities

- Manage the technologies and people required to develop, manage and deliver engaging product enablement to our customers

- Drive strategic initiatives that make it easy to access our educational services

- Continuously assess product enablement needs through direct customer feedback and internal stakeholders and develop proposals for growing our services

- Serve as Chief Editor for the team ensuring that all materials produced by the team meets content and quality objectives and has a consistent voice

- Identify and execute infrastructure improvements including optimizing processes for efficiency

- Stay up-to-date on the latest happenings in the industry, inspire team members to continuously learn and develop their competencies

- Monitor and report out on quality, productivity, and impact metrics

- Contribute to content development, logistics, pretty much anything that will help the team be successful as needed

Qualifications - 

- 8-10 years of experience managing customer education in a technology company, preferably SaaS

- Experience in instructional design, adult learning principles, learning theory, and technical writing

- Experience conducting needs analysis with customers to inform content design

- Experience working with enablement platforms and/or Learning Management Systems (LMS)

- Familiarity with eLearning authoring tools such as Camtasia and Articulate

- Familiarity with MS Office, G Suite, JIRA, and Slack

- Excellent written and oral communication skills

- Strong collaboration and problem-solving skills

- Excellent project management skills: ability to prioritize, schedule, and meet deadlines

- Comfortable working in a fast-paced, rapidly changing environment