Looking For Female Candidates Responsibilities: 1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary. 2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience 3. Work on process / workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards 4. Record and document all relevant user feedback 5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution. 6. Manage rotational shifts to ensure great 24/7 customer support (8 hour shifts | 6 days working | Weekday off) 7. Own customer satisfaction targets and resolving all user queries within specified timelines 8. Scale our processes, services, and systems playbook 9. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment 10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs Requirements: 1. High empathy & a mindset to not simply 'manage' customers but to delight them. We need a customer champion. 2. You know how to make simple moments impactful. "Delight is in the details" is your work mantra. 3. You're a natural teacher and communicator. 4. 3+ years of experience in customer service. Prior experience of managing customer support operations via chat in a fast paced startup environment 5. Experience navigating and resolving customer escalations that you'd tell your grandkids about 6. Excellent communication skills with expert-level fluency in English. 7. Excellent knowledge of management methods and techniques. 8. A highly driven self-starter, with very strong ownership of their work 9. Awareness of industry's latest technology trends and applications 10. Ability to think strategically and to lead. Advanced troubleshooting and multi-tasking skills

Bangalore

Manager - Customer Delight - Retail 

Manager - Customer Delight - Retail  ,Job Description for Manager - Customer Delight - Retail  in Qrata in  Bangalore for (4-9) years of experience. Apply Now!

Job Description for Manager - Customer Delight - Retail  in Qrata in  Bangalore for (4-9) years of experience. Apply Now!