Manager - Customer Care - Premium Brands Job Description : - Track, oversee and optimize all customer interactions. - Manage the customer "life cycle," which includes all the steps customers go through when interacting. Foster customer loyalty through high-quality interactions at each step. - Work closely with Growth, Operations and product teams to continually understand, define and then refine the customer base. - Gather customer feedback, analyze it and then design specific processes that can be put into place so that their customers benefit while profits also improve. - Use Net Promoter Score and other tools to measure improvements over time. - Collate and analyse customer expressions of dissatisfaction and complaints, and Net Promoter Score feedback, ensure that NPS increases across the organisation over time. - Deliver change initiatives identified internally or from external good practice to support improvement opportunities. - Build and manage the Online Reputation Management team. Desired candidature : - Rich Experience in Customer Operation or Process Excellence teams. - Ability to analyse customer metrics, including Net Promoter Score. - Credible across operational areas, creates positive working environments, manages conflict. - Experienced in training, coaching and developing others. - Willing to integrate across teams, so that cross functional customer experience improvements are developed and implemented. Diversity Hiring - Female candidates only&nbsp;

Delhi NCR

 Manager - Customer Care - Internet/Online 

 Manager - Customer Care - Internet/Online  ,Job Description for  Manager - Customer Care - Internet/Online  in Talentiser in  Delhi NCR for (3-15) years of experience. Apply Now!

Job Description for  Manager - Customer Care - Internet/Online  in Talentiser in  Delhi NCR for (3-15) years of experience. Apply Now!