Posted By
Posted in
Sales & Marketing
Job Code
767694
JOB DESCRIPTION:
- Coordinate all selling and support activities related to products and services marketed by NSE to meet targets and enhance customer experience.
Descriptive Parameters:
- Track and provide an analysis of the CRM dashboard so as to understand amount of sales made.
- Gather, track and collate intelligences on members for enhancing the NSE experience.
- Exchange information with the relationship manager to understand the market.
- Collate and generate comprehensive report on feedback from market to create system enhancements.
- Assist in acquiring clients through tracking and providing relevant information to organisations.
- Monitor information provided by relationship/account manager so as to ensure customers are provided with an enriched experience.
- Track and ensure all targets are met thereby ensuring NSE is positioned as a dominant player in the market.
- Approve all documentation required to process client requests.
- Make field visits, handle escalations and assign clients to relationship managers.
- Track and monitor all service queries to ensure quality responses are provided.
- Handle escalations and solve client queries where ever required to ensure smooth operations.
- Study market and provide timely updates to improve and create better processes to serve the clients.
- Track and provide coaching to junior managers or RMS wherever required.
- Update personal training calendar to attend and improve skills towards building a better skill set.
- Analyse the data and budgeted targets against achieved targets to understand and improve the marketing process of NSE.
- Track / suggest and implement changes to processes so as to improve / enhance processes, drive innovation
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Posted By
Posted in
Sales & Marketing
Job Code
767694