Manager - CRM

We are seeking a highly skilled and experienced Manager with expertise in the LexisNexis Interaction CRM system. As the Manager - CRM, you will be responsible for overseeing the implementation, maintenance, and optimisation of our CRM system to drive customer relationship management initiatives. Your role will involve collaborating with cross-functional teams, managing data integrity, and leveraging CRM analytics to enhance customer engagement and drive business growth.

EDUCATION

Bachelor's/Master's degree in Business Administration, Marketing, Engineering, Law or a related field. Relevant certifications are a plus.

EXPERIENCE

6-8 years post-qualification experience in managing a CRM system, specifically LexisNexis Interaction CRM.

ROLE RESPONSIBILITIES

- Deploy FP&A- skills to drive Budgeting and Tracking on Sales.

- Recommend ways to increase return on investment on Business Development spends.

- Govern data quality of the CRM, in partnership with Contact Management and Accounting.

- Track and model origination credits aggregated to Partner, Practices, Sectors and Officers.

- Uncover detailed insights on origination efforts and outcomes for different Practices and Partner.

- Explore and deploy use cases of adjacent technology such as ONA and Reputation Management.

CANDIDATE PROFILE

- Strong understanding of CRM principles, strategies, and best practices.

- Proficient in CRM analytics and reporting, with the ability to interpret data and drive actionable insights.

- Excellent project management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.

- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.

- Detail-oriented mindset with a focus on data integrity and accuracy.

- Ability to adapt to evolving technologies and learn new CRM systems quickly.

- Prior experience in training and supporting CRM users is preferred.

- Knowledge of data protection regulations, such as GDPR or CCPA, is advantageous.