Manager - Credit Surveillance - Financial Services

Manager, Credit Surveillance

Role Summary/Purpose :

- As a Manager Credit Surveillance, you will be responsible for the development and management of a centralized and balanced surveillance program, meeting both process control and regulatory requirements, focused on key risks to the organization.

- You will design and execute surveillance plans within the Credit & Capital Management Function.

- You will be responsible for gathering and analyzing the data and collaborating with process owners to resolve surveillance findings that are out of compliance with Critical to Compliance/Quality requirements. Process surveillance includes but is not limited to credit bureau reporting, ability to pay, military lending act, red flags,etc.

Essential Functions / Responsibilities :

- Research, design, implement, and independently execute surveillance test plans across the Credit & Capital Management function in a timely manner.

- Independently monitor and execute surveillance of Critical to Compliance processes across all platforms.

- Gather, analyze, track, and report potential gaps or issues to Functional Owners and Senior Leadership, including capturing a closed loop on gap closure efforts.

- Perform remediation on certain identified defects, and clearly communicate results to Leadership and other Stakeholders throughout the business.

- Must maintain complete and timely documentation of surveillance work and job aids within team sites and/or shared libraries.

- Support the development and management of centralized surveillance report outs.

- Assist management in prioritizing, assigning, and managing team projects and tasks.

- Summarize surveillance findings in EWR pages to be presented to the a cross-functional group of stakeholders, including process owners, Compliance, and Credit Senior Leadership.

- Work closely with cross functional teams, Compliance and Legal on all strategy remediations.

- Serve as primary point of surveillance contact for all 2nd and 3rd LoD testing and audit engagements.

- Responsible for providing Senior Leadership with timely status updates at regular intervals and communicating to all levels of the business.

- Able to mentor team members on platform, function, and work responsibilities.

Qualifications / Requirements :

- Bachelor's' degree in business, statistical or related field.

- Minimum 5+ years of relevant experience in financial services industry with extreme attention to detail, data integrity and team focus.

- Minimum 4 years of SAS programing & SQL experience.

- Proficiency in writing SAS code

- Experience in Automation using Excel VBA Macro & Extensive working knowledge on SAS macros.

- Hands on experience on data warehouse

- Demonstrated project management experience.

- Ability to perform root cause analysis & present findings.

- Strong analytical, risk management, and problem-solving skills.

- Proficient with Microsoft Office (Word, Excel, PowerPoint).

- Strong interpersonal and communication skills, including the ability to work effectively in matrix environment.

Desired Qualifications :

- Minimum 2+ years' experience in surveillance or monitoring functions.

- Minimum 2+ years' knowledge of risk platforms like FDR and Surveyor/GENASYS, etc.

- Good working knowledge of Regulation B, Equal Opportunity Act and Fair Credit Reporting Act.

- Working knowledge of workstation and IDP reporting.

- Knowledge of CDCI, Commercial, and PDR data warehouse.

- Previous experience managing a team of non-exempts or demonstrate ability to manage others.

- Ability to influence others to achieve team goals.

- Domain knowledge of credit card processing and underwriting.

- Demonstrate deep, up to date knowledge of regulatory compliance of the financial services sector to drive improvements.