Manager - Content & Communication - Social Media

Content and Communication Manager

The key responsibilities for this role :

- Create and implement social media engagement plan

- Manage content for customer engagement/ cross sales across different media ; videos, mailers, banners, images, messages

- Write educative blogs from time to time

- Interact with the users to get their testimonials and find interesting ways to share such testimonials across different media

- Work with product team to create customer facing content for manuals, FAQs etc. at the time of new product launches

- Take initiative to start and manage new forms of community engagement for the company e.g. participation in forums etc.

- Create a strong community of users and brand advocators