Manager - Consumer Insight & Research - Retail/Telecom/FMCG/Online - IIM/FMS/MDI/ISB

Consumer Insight & Research Manager

The role's responsibilities include :

- Building the foundation for weekly, monthly, and quarterly metric reports

- Leading efforts to qualify and quantify operational improvement opportunities

- Maintaining data integrity and troubleshooting issues

- Working with global and local CI teams to leverage best practices and databases

- Working with global and local research teams to leverage research efforts

- Working with the functional business leaders to build scalable processes and metrics

- Champion fundamental customer experience elements of our mobile products and services to ensure that the right voice and high-quality content are maintained.

- Demonstrate ability to work at the strategic and at the tactical level (analyzing data and solving problems).

- Proactively share and learn best practices for CI and research from other teams in India and across the world

- Stay abreast of new tools, trends, and best practices in analytics, CI and research.

- Communicate regularly with senior leadership, internal stakeholders and marketing team colleagues to understand objectives and opportunities.

Basic Qualifications :

- B.Tech + MBA (From Tier 1 Institutes ONLY)

- 6+ years Business Intelligence / consumer insights experience working with Data Warehouse solutions and large data sets

- Expert level data modelling and ETL skills, knowledge of industry best practices, and a deep understanding how data is extracted, transformed, scrubbed and loaded in a 200-plus-terabyte DW environment.

- You know and are excited by cutting edge technologies in business intelligence; your technical skills are rock solid and you drive towards simple solutions to complex problems. You are adept at solving problems that span business and technology.

- Experience working with Oracle, SQL databases

- Experience working with common business intelligence tools (Tableau, Microstrategy, Cognos, Essbase)

- Strong ability to interact, communicate, present and influence within multiple levels of the organization

- Prior successes in leading teams that have provided analytics support to global stakeholders

- Strategic thinker with ability to understand business strategy, provide consultative business analysis, and leverage technical skills to create insightful, effective BI solution

- Ability to manage multiple competing priorities simultaneously to meet tight deadlines and drive projects to completion

- Strong drive for execution and delivering results. An ambitious self-starter with excellent follow-through skills to develop ideas independently and thrive in fast-paced environment is crucial. Demonstrated ability and willingness to roll up sleeves and execute to get the job done and thinking big at the same time

- Tenacity and sense of urgency; the ability to make things happen quickly with large, less nimble partners and/or teams.

- Relentless customer focus and obsession

Preferred Qualifications :

- Proven experience in BI/DW as a change leader providing strategic research, recommendations, and implementations

- Experience in the digital media (music, video) Industry preferred.

- Knowledge of digital video landscape, including solid understanding of digital video