Manager - Compliance - Retail

Roles & Responsibilities :

- Manage all quality standards and ensure all the processes laid down are well executed and monitored

- Handle all RBI/Internal Audits

- Handle all customer grievances escalated to RBI

- Coordinate with various teams - Operations, Business, Finance, Treasury, Secretarial, Compliance, IT, Customer Experience, etc.

- Act as the first point of contact for all regulatory & compliance advice to the business

- Revise SOPs periodically to identify hidden risks or non-conformity issues

- Draft, modify and implement company policies

- Assess the business's future ventures to identify possible compliance risks

- Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control

- Prepare and present reports for senior management and external regulatory bodies as appropriate.

Key Skills Required :

- Chartered Accountant or MBA (Finance) with 7+ years of Audit and Compliance experience in the retail and institutional Lending domain

- In-depth knowledge of regulatory norms for Lending

- Should have strong communication (verbal written) presentation skills

- Should possess strong networking relationship building skills

- MIS & Analytical skills

- Strong interpersonal/ conflict management/ negotiation and feedback providing skills