Manager - Collections Strategy - Financial Services

Job Description:

Key Responsibilities:

- Own loss mitigation program reporting analytics: identify trends, interpret performance, and clearly present findings / recommendations to senior Collections leadership.

- Drive visual and content enhancements to loss mitigation program reporting for volumes and performance (e.g. advanced filters for due stage, channel, client, plan type, plan duration etc.)

- Manage process for reporting technology updates to create automated reports with interactive data visualization intelligence.

- Lead analytics to design, test, and monitor performance of strategy changes for loss mitigation treatment programs (e.g., forbearance / hardship, settlements, re-age, deferrals for natural disasters, extensions).

- Partner with multiple groups to implement strategy changes and assess post-implementation execution and performance.

- Proactively communicate and engage across multiple levels, on the status of project progress and analytic priorities

- Ensure strategy documentation is comprehensive, accurate and up to date (i.e., audit ready).

- Lead analytics required for regulatory requirements, internal / external audits, and to address issues.

- Partner with Specialized Customer Processes team and Operations to ensure loss mitigation programs are implemented and working as intended.

- Perform other duties and/or special projects as assigned Required Skills/Knowledge:

- 2+ years combined experience in financial services, collections, operations, data analytics, or computer programming.

- Minimum 2 years of experience with proven ability to extract unstructured and structured data with strong programming ability in SAS, SQL.

- 2+ years experience with Microsoft Office products (Excel, Word, PowerPoint)

- Strong communication skills, written and verbal, in a clear, concise manner

- Excellent interpersonal, organizational, prioritization, time management skills

- Ability to drive decisions based on quantitative analysis and creative thinking.

Desired Skills/Knowledge:

- Good understanding of bank card, private-label, or financial services business

- 2+ years experience in a Collections environment, and familiarity with regulatory requirements

- Working knowledge of SYF data warehouse environment

- 2+ years demonstrated success developing and implementing strategies including champion/challenger or test/control with performance monitoring.

- 2+ years experience in visual analytics tools

Eligibility Criteria: Minimum 2 + years of experience with Bachelors degree or Masters degree in Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors or in lieu of a degree with 4+ years of Experience .