Manager - Clinic Operations

We are looking for a Fertility Center Manager for a series A funded D2C Wellness Startup.

Job Profile:

- Setup new fertility center and create a business launch plan.

- Accountable for revenue, costs & profitability of fertility centers.

- Drive customer acquisition, retention and drive repeat business.

- Establish company brand in the locality with sales and marketing campaigns

People :

- Lead hiring, training and managing healthcare professionals & center staff.

- Counsel the patient & family members about the benefits & risks of treatment plans.

- Manage customer service, success rate, complaints and escalations.

- Gather customer feedback using survey forms to drive improvement areas

Operations :

- Manage center experience with high standards of hygiene & cleanliness.

- Maintain database of patient records using CRM.

- Develop process & systems to manage customer experience and center performance.

- Manage statutory compliances, licensing as per regulation to operate a clinic.

- Managing the budget, billing system, inventory, stock and supplies for the clinic.

- Create a playbook for center management to facilitate future launches of new center

Requirement:

- Graduate / Diploma in relevant field.

- 4+ years of exp. in setting up or manage Fertility center or Store with a branded chain.

- Proven track record in managing fertility business.

- Passion, knowledge & empathic attitude to create a caregiver atmosphere at the center.

- Exceptional interpersonal skills for liaising with patients, healthcare providers, and specialists, as well as the public. Excellent written and verbal communication skills.

- Proficient in computer skills including hands-on experience in Microsoft Word & Excel.