Manager - Client Servicing/Business Development/Key Account - Advertising Firm

Job Description for Client Servicing/ BDM/Key Account Managers

- To manage and execute multiple key accounts and event projects across the globe.

- Spearhead meetings and presentation brief with creative and innovative out of box thinking.

- Identify trendsetter ideas by researching industry and related events, publications, and announcements.

- Passion to over achieve targets with a 40% margin for every event.

- Great negotiating skills and closing the deals in line with the company standards with internal operation department.

- Willingness to travel. Travelling onsite for execution, coordinating with vendors as per specification and within time lines and with short notice.

- Proactively handle any arising issues and troubleshoot any emerging problems on site during the event

- Efficient risk management skills required.

- Track and manage PO and billing /invoicing of monthly event expenses of assigned projects.

- Responsible for establishing relationship with the clients of the company.

- Ensuring clients objectives are met.

- Responsible for attending meetings with clients or interacting with them via telephone or written communication.

- Responsible for overcoming the resistance of the clients and their objections to services.

- Responsible for advising the higher management about the client needs.

- Responsible for taking enquiry details from client accurately.

- Responsible for preparing and providing weekly scheduled of planned activities through ZOHO CRM.

- Good communication and convincing skills.

- Good interpersonal skills.

- Active problem solving skills, proactive and passionate personality.

- Ability to handle work pressure.

- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.

- Proven ability to drive the sales process from plan to close.

- Strong business sense and industry expertise.

- Responsible for maintaining accurate data base about current as well as potential clients.

- Achieving 100% client satisfaction and client retention

- Reporting and analytics.

- Analyze pipeline and lead data, deliver periodic reporting to the sales and marketing teams providing key business insights: typical reporting relates to Demand Generation, Pipeline Forecast and Trends, Conversion Rates, Target Account, Market Segmentation, Win/Loss, Age.

- Report on key KPIs related to the lead and the opportunity waterfall in order to implement a consistent closed-loop between marketing and sales.

- Through reporting and analytics, validate the quality of the lead and pipeline data and provide guidance to improve the overall data quality.

- Database management.

- Define contact and account quality standards in the database, defining processes and data acquisition strategies.

- Monitor the quality of marketing and sales information and define data improvement programs.