Manager - Client Service - Banking & Finance Process

Client Service Manager

Responsibilities:

The Client Service Manager will be responsible for the following:

- Support Senior Client Managers across segments (institutional, professional private, EAM and corporate clients)

- Answer and coordinate phone, email and website requests from prospects and clients

- Coordinate and plan marketing materials, sales activities and events

- Prepare and conduct client onboardings (KYC, due diligence, client documentation service implementation)

- Identify opportunities and help develop the client book

- Coordinate with other business lines to ensure prime client experience and viability of relationships

- Leverage existing accounts by developing and executing proactive, creative and ongoing initiatives

- Push boundaries of the current offering to develop the business

- Continuous self-education in finance as well as the field of Blockchain technology and digital assets

Experience / Requirements:

Must-have's:

- Bachelor/PG degree level education, ideally in Banking & Finance

- High positive energy and drive to refine and improve the way things are done, can-do and hands-on mindset

- Experience in account management or junior RM role

- Reliable and precise work ethic

- Strong communication, relationship building and stakeholder engagement skills

- Knowhow of Blockchain and digital asset markets

- Strong desire to achieve results

- Team- and Cause-first attitude

- Strong analytical skills

- Great verbal & written communication skills in English, German and any additional language a plus

Optional:

- Advantageous is crypto know-how and an existing network within the blockchain community (national and international)