Manager - Client Relationship - Digital Firm

For this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. We are looking for an Accounts Relation Manager to create and nurture long-term relationships with with key clients. Addressing customer concerns and complaints and resolve any issues that arise to ensure customers are satisfied with our services.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities :

- Build relationships with key employees among customers

- Create plans to address clients- business needs

- Advise clients on creating profitable processes

- Schedule regular meetings with customers to ensure they are satisfied

- Act as point of contact for complaints and escalate issues as appropriate

- Help sales team up-sell or cross-sell services and products

- Ensure both the company and clients adhere to contract terms

- Study competition to find new ways to retain customers

- Set sales and revenue targets and work diligently to meet them

Necessary Skills and Qualification :

- Proven experience as an Accounts Manager

- Minimum Experience of 5 years

- Proven track record of meeting and exceeding targets

- Proficient in MS Office, with working knowledge of CRM platforms

- A customer-oriented attitude

- Excellent communication and negotiation skills

- Problem-solving aptitude

- Ability to work well with a team