Manager - Client Management - Hospitality/Travel

Manager - Client Management

- Regular documented business review meetings with a sign off on customer service & debtors

- Client retention

- Achievement of TRS target (i.e. MICE, Hotels, Transport, VISA, Insurance, Calling cards, Rail, Forex)

- Renewal of the existing contracts

- Business Management: Move clients to card platform; Organic growth; Profitability Management; move clients to Self Booking tool; Managing P&L of clients

- Relationship Management with the customer and vendors

- Account Profitability - Profit & Loss Management of customers being account managed

- Management and measurement of agreed SLA/KPI- s, Consolidation of logs/progress on KPI- s

- Vendor Negotiations

- MIS preparation, Analysis and Delivery / Data accuracy

- To monitor compliance with regards to the preferred airlines of both the customer and company.

- Sharing of information with the team members/Review meetings with the teams

- Weekly TRS & Wealth report on the customer visits to be submitted to the Business Head and Head of Client Management.

- To conduct Traveler Survey's to measure the level of customer satisfaction.

Immediate superior (position/level) : Head Sales & Client Management.

Employees supervised (dotted line) : Implant employees.