Manager - Client Growth - IT - IIM/ISB/MDI/FMS

Role & Responsibilities:

- Develop and manage client portfolios by delivering business growth and profitability.

- Analyze client performance data and identify patterns to drive business KPIs and forward looking plans

- Building long-term trusting relationships at all levels within our Enterprise Tech Clients

- Working with Clients to establish and achieve critical goals on a monthly, quarterly and annual basis

- Drive expected results in the areas of adoption, usage, business value, friction and overall relationship

- Engaging regularly with Enterprise Clients via strategic and operational discussions to evaluate needs and strategic direction

- Being the customer's advocate inside OnlineSales.ai to meet customer's needs

- Handle customer and internal escalations and deal personally with difficult customer situations and issues.

- Host product demos, training and onboarding process for existing & prospective Clients

Our ideal candidate should have:

- Attitude to make things happen - we are cerebral, and biased for action

- Bachelor's or Master's degree from a Tier-1 accredited institute

- Min. 3 years of experience in an analytical rigorous role (e.g. Analytics, Consulting, Product)

- Comprehensive knowledge of MS Office (Word, Excel, Powerpoint)

- Self-driven, highly organized and able to multitask.

- Excellent communication and interpersonal skills.

- Ability to define and document customer success processes and best practices to deliver 10x customer experience.

- Knack for problem solving keeping client's interest in mind always