Manager - Client Engagement - Government Sector

WFO | NP : 60 days.

Client Engagement Manager

Responsibilities:

- Stakeholder Relationship Management:

- Build and maintain strong relationships with government clients, understanding their needs, objectives, and expectations.

Project Coordination:- Oversee the delivery of projects, ensuring they align with government clients' requirements, timelines, and budget constraints. -Needs Assessment:- Collaborate with government agencies to conduct thorough needs assessments, identifying opportunities for improvement and tailoring solutions.

Contract Management:- Manage contracts and agreements with government clients, ensuring compliance with regulations and contractual obligations. -Communication:- Serve as the primary point of contact between the organization and government clients, facilitating clear and effective communication.

Collaboration with Cross-functional Teams:- Work closely with internal teams such as sales, project management, and technical teams to ensure coordinated and successful client engagements. -Problem Resolution:- Address any issues or concerns raised by government clients promptly, working to find satisfactory resolutions.

Knowledge of Government Processes:- Stay informed about government policies, procedures, and regulatory requirements to ensure alignment in client engagements.

Skills: Government Sector Knowledge: Familiarity with government processes, regulations, and protocols.

Communication:- Excellent communication and interpersonal skills for building relationships and conveying information effectively to government clients.

Project Management:- Proficient in project management methodologies to ensure successful delivery of services to government clients. -Contract Negotiation:- Ability to negotiate and manage contracts, understanding legal and regulatory aspects in government engagements.

Problem Solving:

- Strong analytical and problem-solving skills to address challenges and obstacles in client engagements.

- Cross-functional Collaboration:- Ability to collaborate with diverse internal teams to meet client needs.

- Adaptability:- Flexibility to adapt to changing government requirements and priorities.

- Political Sensitivity:- Awareness of political and regulatory sensitivities when dealing with government clients.

Qualifications/Education: Typically requires a degree in business, public administration, or a related field.

Experience:- Several years of experience in client engagement or account management roles, preferably in the government sector.

Government Contracts Knowledge: Understanding of government procurement processes and contract management.

Interpersonal Skills:- Strong interpersonal skills to navigate relationships within government agencies and collaborate effectively.