Manager - City Operations - Internet/Online

We are looking for a City Operations Manager as per below:

- Take end-to-end ownership of key metrics, team up with our hub Incharge to deliver great delivery experience to our customers.

- Lead, Mentor and Coach the team enabling them to step up above and beyond their current roles and grow further

- Up the game on efficiency and cost as you lead the P&L, moving levers that bring out speed and quality.

- Define key metrics, mapping product performance to customer and business success.

- Become the mastermind behind our next big breakthrough. Invent new processes and build systems that keep raising the bar of performance

- Geek out with our Operations Excellence team to push the frontiers of tech in delivery and customer service.

We hope that you.

- Have 2-7 years of experience under your belt, preferably in an e-commerce company's last mile operations

- Are energized by developing people, building great managers and leaders out of your people

- Have a penchant for leadership, cross functional collaboration, and large-scale people management

- Identify, build, and use a wide network of contacts with people at all levels, internally and externally

- Are a self-starter, entrepreneurial attitude with high level of ownership

- Are a competent decision-maker with the ability to create and execute a strategic plan for a region

- Are customer obsessed, you should constantly be on the lookout to find pain points and solve them ground up

- Individual willing to roll up their sleeves and get the hands dirty

- Proven track record of working closely with multiple stakeholders from HR, Business and Finance to drive a data driven culture

- A high agency individual with an ability to deliver stretch goals in an ambiguous, innovative, & fast paced environment

- Last but not the least, excellent written and verbal communication skills