Manager - Chiller Sales

Principal Responsibilities:

- Act as customers' representative and point of contact for all matters specific to the customers' plant room retrofit requirements.

- Encourage customer growth and loyalty to the company through continuous support and customer assistance.

- Manage a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts in plant room retrofit.

- Identify potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.

- Identify potential opportunities with existing service customers and update customers on retrofit offerings.

- Resolve customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

- Understand customers / Vertical Market Needs and determines pricing and selling strategies.

- Prepare and review contract terms and conditions using standard Trane templates when applicable.

- Present the proposal to the customer.

- Provide marketplace feedback, including competitive information, customer expectations, industry trends, etc.

- Any other duties as deemed appropriate.

Key Competencies and Qualifications:

- Bachelor's degree in engineering

- At least 4+ years' direct sales experience. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

- Ability to read, analyse, and interpret engineering documents.

- Able to solve complex problems. Integrates and interprets data from diverse sources to find solutions.

- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

- Excellent verbal and written communication skills

- Able to work independently and collaborate with multi-functional teams.

- Organizational and time management skills

- Customer focus mindset

- Innovative mindset and willing to explore new front.