Manager - Center Operations - IVF/IUI/Fertility/Healthcare

Business :

- Setup new fertility center and create a business launch plan

- Accountable for revenue, costs & profitability of fertility centers

- Drive customer acquisition, retention and drive repeat business

- Establish company brand in the locality with sales and marketing campaigns

People :

- Lead hiring, training and managing healthcare professionals & center staff

- Counsel the patient & family members about the benefits & risks of treatment plans

- Manage customer service, success rate, complaints and escalations

- Gather customer feedback using survey forms to drive improvement areas

Operations :

- Manage center experience with high standards of hygiene & cleanliness

- Maintain database of patient records using CRM

- Develop process & systems to manage customer experience and center performance

- Manage statutory compliances, licensing as per regulation to operate a clinic

- Managing the budget, billing system, inventory, stock and supplies for the clinic

- Create a playbook for center management to facilitate future launches of new center

Candidature requirements :

- Post-secondary diploma and/or university degree preferred

- 5+ years of exp. in setting up or manage IUI, IVF, Fertility center with a branded chain

- Proven track record in managing fertility business

- Passion, knowledge & empathic attitude to create a caregiver atmosphere at the center

- Exceptional interpersonal skills for liaising with patients, healthcare providers, and specialists, as well as the public.