Manager - Call Centre Operations - Indian Bank

Manager - Call Centre for a Leading Indian Bank

1. Lead & manage daily productivity levels of > 35 tele-callers and achieve target business numbers like disbursement, PF collection, Insurance attachment, etc.

2. Develop a short-term and long-term strategy in tandem to achieve the business targets

3. Provide product trainings and refresher training to existing as well as new joining team members

4. Communicate clear instructions to team members & tender active reception to team member's feedback on daily calling process

5. Lead, motivate, and hand-hold low performing team members to scale up to meet minimum benchmark productivity levels

6. Data massaging and allocating data to TMEs engaged in day-to-day Business in a strategic model

7. Hiring and Retention of tele-callers to maintain threshold seat occupancy level throughout the month

8. Other dynamic KRAs would be added subsequently as per Business Requirements