Manager - Call Center Operations - Voice Process

Key Performance Areas :

- Delivering customer experience through ensuring team performance on various parameters of interaction

- Drive Service plus : To drive the up-sell/cross sell through his channel and ensure that the targets are delivered

- Floor practice : To implement the best floor practices across the floor

- Training : To access and facilitate the training needs for his floor and skills

- Hygiene : To ensure that the basic Hygiene factors in terms of Floor adherence and Floor Index are maintained

- Engaged workforce : To ensure the productivity of each member of his team stays as per the decided parameters and that each employee is gainfully engaged

- Managing resources : To ensure that resources such as people, IT systems, and other equipment is managed well in order to deliver the expected result

Key Skills :

- Excellent Communication Skills

- Strong Execution Focus and Flair for Prompt Service

- Interpersonal skills to work across functional teams

- Understanding of financial structures and products

Note : Open to work in Rotational shifts.

Salary range: 10 - 12 LPA