19/03 Vishal Chopra
HR at End2end Consultants

Views:1220 Applications:75 Rec. Actions:Recruiter Actions:12

Manager - Call Center - BPO (6-7 yrs)

Chandigarh Job Code: 677423

- Responsible for creating mitigation plans, issue logs & quality managements procedures

- Responsible for driving operational process SLA- s, performance & development of assigned team

- Working with various business partners to drive solutions

- Identified areas of improvement & implemented appropriate changes to improve process efficiency

- Demonstrated strong customer centric understanding & building strong relationships internally & externally

- Mentoring team towards identifying factors critical to quality, reducing process variation, improving capabilities & increasing stability to encourage Value Creation through Process Improvements

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