Manager - Call Center - BPO

Job Summary:

We are looking for an experienced and results-driven Manager to lead our call center sales team. The ideal candidate will be responsible for developing and implementing effective sales strategies, managing a team of sales representatives, and driving revenue growth.

Key Responsibilities:

Performance Analysis and Reporting:

- Conduct regular performance reviews, analyzing individual and team sales metrics.

- Prepare and present comprehensive reports on sales performance, trends, and forecasts to senior management.

Team Leadership:

- Manage a high-performing sales team.

- Set performance targets, monitor individual and team performance, and provide regular feedback and coaching.

Sales Strategy:

- Develop and implement strategic sales plans to achieve company objectives.

- Analyse market trends and competitor activity to identify new business opportunities.

- Collaborate with senior management to set sales targets and goals.

Customer Acquisition:

- Lead the team in acquiring new customers and expanding the customer base.

- Build and maintain strong relationships with key clients.

Sales Operations:

- Oversee the day-to-day operations of the sales team, ensuring efficiency and effectiveness.

- Utilize sales data and analytics to optimize processes and improve sales performance.

Training and Development:

- Provide ongoing training and development opportunities to enhance the skills and capabilities of the sales team.

- Foster a culture of continuous learning and improvement.

Budget Management:

- Collaborate with the finance department to develop and manage the sales department budget.

- Monitor expenses, ensuring they are within budgetary constraints while maximizing ROI.

Compliance and Ethics:

- Ensure that all sales activities adhere to legal and ethical standards.

- Stay updated on industry regulations and compliance requirements.

Compliance and Ethics:

- Ensure that all sales activities adhere to legal and ethical standards.

- Stay updated on industry regulations and compliance requirements.

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field.

- Proven experience as a Sales Manager in a call center or similar environment.

- Strong leadership and interpersonal skills.

- Excellent communication and negotiation skills.

- Results-oriented with a track record of meeting or exceeding sales targets.

- Familiarity with CRM software and sales analytics tools.

Additional Information:

- This is a full-time position with a six-days working schedule. 1 weekly rotational off.

- The Manager will be reporting to the Chief Business Officer