Manager - Business Transformation - BFSI

Manager - Business Transformation

Main role (Overall Accountability) :

- The position is responsible for delivering process transformation for a customer value stream to improve customer outcomes.

- Is responsible for delivering transformational change, in close collaboration with the Business Lead and Tech Lead, to improve experiences for our customers and staff.

- This includes changes across systems, process and people.

- To constantly identify transformational initiatives and Follow-up for changes till completion and necessary communication to impacted stakeholders.

- Publish MIS of initiatives to management.

Requirements and Personal Specifications :

- Proven record in delivering digital transformation, with experience across both digital change and transformational change preferably in banking domain.

- Experience in embedding new technologies such as Robotic Process Automation (RPA) & Artificial Intelligence (AI) in business processes is preferable.

- Excellent interpersonal skills demonstrating the ability to influence as well as developing strong and productive relationships with key senior management and colleagues in a complex matrix environment

- Knowledge of regulatory requirements and experience with interpreting and implementing new regulatory requirements.

- Should have managed large transformation projects as lead.

- Excellent oral, written, presentation, communication, and inter-personal skills

- Systematic, methodical and thorough in work and ability to work under deadlines.

- MBA, Lean Six Sigma black Belt.

- PMI certification preferred.

- Minimum 10 year of overall banking/financial service experience out of which minimum of 5 years in transformation role.