Manager - Business Process Reengineering & Quality - BFSI/BPO

Job Role :

- Work on process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling (to-be state) and measurement system

- Ensure process standardization for the organization with an objective of optimizing business performance and reducing wastage

- Understand business need with ground level issues - regulatory /productivity improvements etc.

- Establishing of new process workflow with the help of functional SMEs

- Capture process, procedure level deviations and ensure periodic reporting

- Govern the new process rollouts and its approval across Operations and Systems

- Deploy effective metrics/KPIs to measure the effectiveness of the processes including their operational definitions and reporting frequency

- Maintain the repository of latest business processes

- Establish and monitor the benefit realization of various initiativ

- Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)

- Implement effective process to track and report the interdepartmental SLAs

- Develop mechanism of effective process deployment

- Conduct periodic process benchmarking to ensure competitiveness

- Encourage all functions for establishing a sustained culture of process excellence by means of: (1) encouraging the PPM as visual management (2) strategy events to identify best practice (3) establish rewards and recognition mechanism

Qualification/ Experience:

- Post Graduate (MBA) & Six Sigma with a understanding of insurance/BFSI processes, Business workflow

- Black / Green Belt certified

- BFSI / BPO vertical

- Facilitate Kaizen, 5S and Ideation program

- Leveraging Lean Six Sigma methodology to drive continuous improvement projects, aiding in project documentation and guiding through the quality certification program.

- 8~10 years experience in the field of Life Insurance/BFSI Operations

- Have handled multiple Black / Green Belt projects.

- Knowledge of concepts of Lean and Six Sigma and other quality standards such as ISO etc