Job Location : Bhayander
Work Days : 5 Days
Work Hours : 9 Hours Flexible
Job Description for BI Manager (WFM)
Roles and responsibilities :
- Leading a team for MI, Forecasting, and Scheduling, Real time management, reporting for all domestic and International projects.
- Assess Capacity Plan, Forecast, Schedules and RTM performance and give inputs to increase the efficiency.
- People Management - Experience in managing larger teams and AMs. (Minimum span of 25+)
- Client Management - Understanding client needs and converting them into desired outputs from MI perspective.
- Maintaining and driving client SLAs viz forecast accuracy, timeliness, scheduling accuracy
- Stakeholder Management - Strong interpersonal capabilities to manage internal stakeholders.
- Executive Dashboards - Designing and validating all executive dashboards for top management.
- Review RFPs, Capacity Plan, Forecast, Schedules and RTAs performance
- Familiar with transactional Quality metrices
- Responsible for staff cost and PNL for the function
- Driving and motivating team and providing timely feedbacks
Areas of Expertise :
- MI
- WFM
- Analytics and reporting
- Automation
Technical skills :
- IEX, Aspect Predictive Analysis
- CMS, Avaya, Genesis
- MSOFFICE, SQL, VBA
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