KEY RESPONSIBILITIES : - Manage the reporting and governance of all strategy initiatives - Spearhead the adherence to critical business calendars and ensure that lapses are red flagged - Map and review customer journeys from awareness to consideration and help improve seamless shopping experience across omni-channel - Identify projects for improving key metrics of freshness, availability and customer service across channels - Implement Process improvement tools and strategies like TOC, VSM, for process optimization - Identify technology solutions to accomplish continuous improvement so as to serve the OMNICHANNEL Customer - Spearhead the adherence to critical business calendars and ensure that lapses are red flagged - Review the SOP and SLAs for all business processes Process adherence : - Monitor adherence to SOP, take corrective actions for deviations and update SOP accordingly - Ensure adherence to critical business calendar People Management : - Influence the various department members in order to drive the process optimization KEY RESULT AREAS ( KRAs) COMPETENCIES : - Adherence to critical business calendar deliverable - Agreed objectives of all strategy and other process improvement initiatives - Financial / business sign-off - Retail Business understanding - Financial acumen - Process Excellence (TOC, Six Sigma, VSM) - Dashboard skills - Collaboration - Program Governance - Articulate communication - Influencing Skills

Bangalore

Manager - Business Excellence - Retail 

Manager - Business Excellence - Retail  ,Job Description for Manager - Business Excellence - Retail  in Gi Group in  Bangalore for (6-10) years of experience. Apply Now!

Job Description for Manager - Business Excellence - Retail  in Gi Group in  Bangalore for (6-10) years of experience. Apply Now!