Manager - Business Excellence - BFSI

Basic Function:

The incumbent will be required to be a part of the Business Excellence Team. The incumbent will be responsible for the Global Operations Support Center and will be required to report to the AVP Quality or VP Strategic Enablement, subject to incumbents skill fits the function most appropriately.

Essential Functions:

- Total Experience required: 6-12 years

- Driving high levels of efficiency in the delegated attention seeking areas, vis-a-vis cost / process / No. of Transactions etc

- Building excellent logical thought process for gap representation effectively

- Building strong rigor and people skills to ensure timely closures of gaps, helping function/s emerge as efficient

- Ability to analyze gaps and with root cause analysis, and further solution to best partner with stake holders

- Convert process flows / fact findings into case study / story boards / process flow

- Should have leadership skills like: relationship management, collaboration, facilitation, and influencing

- Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization

- Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally

Primary Internal Interactions:

- VP/ AVP Operations / Enabling Leaders (Multiple Stake Holders)

Primary External Interactions:

- Corporate Finance

- Human Resources / Talent Acquisition

- Facilities /Transport Teams

- Operations SDLs