Manager - Business Conservation - Renewal Collection Operations - Insurance Call center

Manager - Business Conservation (Insurance Industry)

Renewal Collections :

- Banca Premium collection management

- Drive renewal collections with Channel and Partners

- Drive Call center for renewal collection

- Achieve renewal collection target for organization

- Drive specific campaign for renewal collections

- Analyse portfolio and drive collection on targeted base

- Data to interpreted for further action

- To engage with HNI customer for renewal collection and query resolution

- To meet HNI customers

- Resolve customer queries and grievance related to collections

- Reviewing collection strategy for better output

- Support collection MIS management

Partner Engagement :

- Drive renewal collection through partner and internal sales team

- Provide data analysis and red flag areas to improve on renewal collections

- Effective engagement with channel partner hierarchy like branches, banca assurance managers, cluster heads, reginal heads

- Support on customer grievance and queries

- Support partner collections team

Internal Stake Holders :

- Handling of customer & sales queries

- Invoice Processing through vendor management / finance

- Support IT development for system enhancement

- Process review in accordance with audit and regulatory compliance guidelines

- Ensure effective handling and timely resolution of key customer queries with a view to bring about customer satisfaction

- Review system changes for process improvement

- Preparation of presentation on process/ subject as per management requirement.