Manager - Business Analytics - Digital Channel - BFSI - IIT/NIT/BITS/IIM/ISB/MDI/FMS

Designation : Manager - Business Analytics - Digital Channel

Organization : Leading BFSI Organization

Location : Lower Parel, Mumbai

Experience : 3-8 Yrs

Education : B. Tech./ B.E. (from Premier Institutions only) or MBA (From Premier Institutions only)

JOB RESPONSIBILITIES :

- Identify and solve key business problems by using data to drive decisions, improve the customer experience, create new revenue streams, and streamline operations across digital channels

- Collaborate with Digital leadership and business stakeholders to analyze website usability, product performance and consumer behavior insights.

- Use design thinking principles to develop customer journey maps and customer engagement strategies.

- Utilize customer contact data to develop Customer Journey analysis and better understand customer pathways.

- Identify points of inflection in the customer journey to assist Product teams in building an intuitive, seamless and engaging customer experience.

DESIRED EXPERIENCE AND SKILL SETS :

- Accountable individuals, who take ownership of projects, effectively communicate results and recommend improvements

- Experience owning and managing projects and timelines, working directly with business partners

- experience with advanced analytics techniques and models

- Experience analyzing data, including storytelling and bold analyses, modelling

- Excellent oral and written communication skills

- Can create interesting, cogent and well-edited presentations and has experience delivering communications to internal and external stakeholders.

Please note client is NOT looking for the following :

1) Digital Marketing experience

2) Retail Analytics experience