- Manage business requirements for ourclients main Policy admin systems, including Ingenium and integrated systems like Collection Management, Commissions Management, and Communication Management Systems.
- Provide consultancy to the business for IT needs, both compliance-related and operational efficiency-related.
- Take end-to-end responsibility and ownership of solutions, from designing to implementation, following a project-based approach.
- Actively participate in post-production issue resolution, offering functional expertise and -conducting Root Cause Analysis (RCA) and Root Cause Corrective Action (RCCA) when necessary.
- Conduct functional training and facilitate knowledge management within the team and among stakeholders.
- Maintain a healthy relationship with end users and their IT Single Points of Contact (SPOCs).
- Build and manage governance processes, ensuring that teams adhere to established processes and procedures.
- Focus on building a knowledgeable and strong team, fostering professional growth and expertise development among team members.
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