Manager/AVP - Operations - BFSI

Responsibilities:

- Senior Operations professional with experience across hiring, team management, metrics tracking, defining workable processes, building and managing SOPs across functions

- Build & supervise operations teams to streamline customer acquisition, transactions, settlements and reconciliations processes

- Leading the operations teams in terms of training, systems etc for smooth functioning of the operations processes

- Supervising the customer support teams in terms of training, handling objections etc

- Improve processes to reduce TAT

- Develop, implement, and maintain QA protocols

- Overseeing compliance with regulations

- Track staffing requirements, hiring new employees as needed

- Lead, motivate, and support the team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution

Skills And Qualifications

- Strong drive. Passionately curious. High integrity. First-principles thinker.

- Operations Experience, preferably in Brokerages, Wealth Management, Asset Management, WealthTech, FinTech firms

- Understanding of Capital Markets - Indian financial markets, different investment products, regulations and compliance