Manager/AVP - L&D/Training & Development

Learning & Development, Training & Development Manager/AVP

Knowledge / Experience:

- Minimum of five years’ experience in a banking / learning & development environment.

- Good knowledge of learning and development principles.

- Competent in instructional design.

- Experience of delivering training to various levels within an organisation.

- Adult learning and technology based learning.

- Experience of using on-line systems to manage data and generate meaningful MIS.

Key Responsibilities:

Client Focus: (Internal and External)

- Ensure that all learning and development deliverables / queries / requests are delivered on time and to the highest standard.

- Develop and maintain good client relationships.

- Identify skill gaps on an on-going basis and design / amend training material and assessments accordingly using the most appropriate learning interventions.

- Remain informed of business strategy changes and of new policy, process and technology enhancements and develop necessary training material.

Operational Excellence:

- Drive learning and development best practice improvement projects that assist the business in meeting operation and service targets.

- Measure efficiency, effectiveness and return on investment of the learning and development strategy for the business.

- Streamline, consolidate and standardise learning and development processes where possible.

- Create instructor-led materials, web based trainings and tools to provide complete training offering required for case managers, checkers and other specialised roles.

Talent Development:

- Introduce learning interventions that assist in retaining key talent and building a pipeline of talent.

- Ensure that staff is equipped with the requisite skills and knowledge to perform to operational management standards.

- Support the execution of CADD BSU Talent strategy.

Other:

- Establish and maintain external vendor relationships via Service Level Agreements.

- Ensure all learning events are tracked via GLMS and generate meaningful and user-friendly MIS.

- Marketing and communications for all Learning and Development team activities / initiatives.

Development Value:

- Opportunity to play a pivotal role in positioning CADD BSU for strategic success.

- Networking and developing relationships across CADD BSU at all levels.

- Opportunity to participate in new technology and process implementations.

- Exposure to leading edge learning and development systems and processes.

Job Specific Competency Requirements:

Executing For Results:

- Accountability

- Action-Orientated

- Organising

- Project Management

Communication Skills:

- Oral Communications

- Written Communications

Business Literacy:

- Client Needs Analysis

Leads Change:

- Process Improvement

- Champions Change

Interpersonal Effectiveness:

- Relationship Management

- Approachability

Send me your resumes to deboleena@pylonmc.com