- Gathers and details business requirements, supporting prioritisation and traceability
- Designs parts of a solution based on the business requirements
- Supports on planning a change approach, including considerations on how to manage impacts to the change audience (e.g. planning/ sequencing of change activities)
- Supports change journey planning and highlight any risks and issues
- Supports team to define and manage implementation (e.g. definition of interim and target states, pilot/ roll out approach and managing implementation readiness); manages individual implementation activities (e.g. develops training materials)
- Prepares and delivers change communications and training to change audiences
- Supports process mapping/ re-engineering design activities using standard tools for both statistical and qualitative methods
- Supports re-engineering delivery and implementation activities
- Supports the production of business case
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