Manager/Associate Manager - Warranty Analytics

We are hiring for Warranty Analytics Role - Manager and Associate Manager (Mumbai)

Candidates with experience in "Warranty Data Analysis" should apply only.

Location : Mumbai

Qualification : Graduate

Shifts : UK

Role : Manager and Associate Manager

CTC : Negotiable

Objectives of Role :

- Serve as the liaison between the client team and the onshore team to ensure smooth delivery of services

- Maintain quality and service standards in support of the contracted Service Level Agreement

- Gradually build basic analytical competency in the team by calibrating outcome with client analysts

- Support client team & Onshore in the development of analytics techniques based on client warranty data to support reliability and product engineers in problem detection and resolution

Main Accountabilities :

Operational Responsibilities for Manager Role (12-16 year business experience in engineering domain out of which 5+ relevant years business experience using and developing Analytics Solutions)

- Setting up the new service, develop the analytics methodologies with the client & onshore team, and make sure that the business requirements are met.

- Gather knowledge from client engineers and build skill to analyze reports

- Recommend and implement process changes to drive efficiencies

- Tracking and improving Emerging issue identification and prioritization

- Support ad-hoc complex analysis not supported by SWA and continuously improve root cause analysis methodology and tool set

- Guide and mentor Analysts Expert

- Work with Client engineers and onshore team to resolve any issues with respect to delivery and performance

- Implement practices and metrics to improve operational efficiencies

- Develop Key Performance Indicators (KPIs) to monitor Client-specific operations

- Process optimization, using analytics and performance measures to drive continuous improvement

- Responsible for communicating service level performance to client.

Operational Responsibilities for Associate Manager Role (10-12 year business experience in engineering domain out of which 3+ relevant years business experience using and developing Analytics Solutions

- Implement practices and metrics to improve operational efficiencies

- Emerging issue identification and prioritization

- Monitor performance of SWA emerging issue alerts.

- Optimize parameters in SWA to maximize issue detection and minimize false alarms (define false alarm probabilities, define thresholds, create run groups: grouping of data to be analyzed against different sets of analysis options)

- Discuss detection methodologies with reliability engineers to design new rules and methodologies beyond SWA detection capabilities

- Leverage root causes identified during Problem Resolution process to create new rules to automate emerging issue detection

- Observe Emerging Issue detection process and look for ways to continuously improve it

- Support ad-hoc complex analysis not supported by SWA and continuously improve root cause analysis methodology and tool set

- Leverage multiple SAS tools to conduct more complex warranty analysis: SAS Enterprise Guide, SAS Enterprise Miner, SAS Text Miner, SAS Base programming.

- Automate ad-hoc complex analysis proven useful to enable Junior analyst to use them on a recurrent basis.

- Monitor and interpret process KPIs

People Management Responsibilities :

- Need to be a good team player and lead, involve the team members for smooth day to day operations

- Participate and be involved in management activities

- Provide feedback and help team members in process improvements and KT the process as required.

- Participate in conducting health assessments and improvement opportunities and audits for the project on a periodic basis and communicate to management and key stakeholders

- Relationship management - build and maintain relationships with clients & Onshore team

Technical Skills :

- Experienced in SAS Warranty Analytics

- Experienced Base SAS programmer

- Experienced Enterprise Guide / Enterprise Miner User

- Experienced in Analytics Solutions as a developer

- Preferably experienced in at least one other statistical tool: SPSS, Statistical, R, JMP

- Experienced on using point-and-click applications, such as a Web browser

- Expert level capability in use of desktop software (MS Office Suite, with focus on analytical skills in Excel)

Aptitudes :

- Analytics - data miner expert

- ANOVA / Regressions

- Multivariate analysis

- Forecasting

- Survival / Reliability model

- Clustering techniques

- Proactive and team player

- Relationship management

- Strong Verbal and written communication in English

Nice to Have (one or more of the following) :

- Experience in one or more of the following: heavy equipment, vehicles, spare parts, farming equipment, construction equipment

- Knowledge of quality manufacturing processes

- Capacity to learn and visualize mechanical parts and failure modes (i.e. Mechanical Engineer)

- Experience in warranty and/or reliability

- Experience in root cause analysis methodology

Other Expectations :

- Knowledge of quality manufacturing processes

- Strong analytical and problem solving mindset

- Ability to simplify complex tasks and drive efficiency

- Engineering or Statistics Degree

Shilpa Arya
Assistant Manager
ANRI Solutions HR Services Pvt. Ltd.