Manager/Associate Director - Change Management

Roles & Responsibilities - 

- Apply a structured methodology and lead change management activities

- Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

- Support communication efforts

- Support the design, development, delivery and management of communications.

- Assess the change impact

- Conduct impact analyses, assess change readiness and identify key stakeholders.

- Support training efforts

- Provide input, document requirements and support the design and delivery of training programs.

Additional responsibilities may include:

- Complete change management assessments

- Identify, analyze and prepare risk mitigation tactics

- Identify and manage anticipated resistance

- Consult and coach project teams

- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

- Support and engage senior leaders

- Coach managers and supervisors

- Support organizational design and definition of roles and responsibilities

- Coordinate efforts with other specialists

- Integrate change management activities into project plan

- Evaluate and ensure user readiness

- Manage stakeholders

- Track and report issues

- Define and measure success metrics and monitor change progress

- Support change management at the organizational level

- Manage the change portfolio

Skills and Qualifications

- A solid understanding of how people go through a change and the change process

- Experience and knowledge of change management principles, methodologies and tools

- Exceptional communication skills, both written and verbal

- Excellent active listening skills

- Ability to clearly articulate messages to a variety of audiences

- Ability to establish and maintain strong relationships

- Ability to influence others and move toward a common vision or goal

- Flexible and adaptable; able to work in ambiguous situations

- Problem solving and root cause identification skills

- Able to work effectively at all levels in an organization

- Must be a team player and able to work collaboratively with and through others

- Familiarity with project management approaches, tools and phases of the project lifecycle.