Manager/Assistant Manager - Fulfillment Operations - eCommerce

We are looking for a true techno-commercial individual who is excited to take up new challenges. The incumbent will be expected to own order fulfillment operations for key clients end-to-end.

Role Responsibilities :

- Acknowledge and supervise processing of customer purchase orders and schedules within defined TAT

- Ensure orders are placed to relevant supply partners, maintaining quality and pricing standards

- Align pickups and ensure adherence to committed pickup dates.

- Follow up rigorously to ensure orders are fulfilled on time in Full by supply partners

- Coordinate with Warehouse team and ensure timely deliveries to Customers with accurate supporting documents

- Minimize and manage returns/Rejections: close all registered cases within stipulated time-frame.

- Keep track and Report key metrics related to order fulfillment daily