Manager - Analytics - KPO

Key Responsibilities :

- Understand the business of Ugam and client needs in specific

- Work with clients to understand their business problems and help articulate the problem with an analytics framework

- Work with cross-functional teams to proactively create and evangelize data analytics and business intelligence solutions

- Work closely with business owners to distil analytical and decision support requirements

- Work with team to develop code, statistical models, dashboards and PPTs as per client requirements

- Design, architect, and develop innovative data analytics solutions for processing structured and unstructured data

- Ensure accuracy of results produced as a result of data analytics and business intelligence solutions

- Present the results of the work to client stake holders and give insights and recommendations that have tangible business impacts

- Build relationships with clients to better understand their business, and to enable them to better understand how to use analytics to drive their business

- Successfully leverage ideas across clients to spot opportunities and generate new sales leads.

- Build and demonstrate capabilities to execute deliverables end-to-end including last mile to delivery with minimal hand-holding

- Upskill the team to deliver pilot projects

- Support in Pre-sales when needed with high-quality, well-organized presentations and reports

- Compliance of structured problem-solving approach and documentation of the same o Meet and exceed client expectations with high quality, timely deliveries.

- Ensure there is process improvement/automation to increase efficiency

- Adhere to procedures like communication protocols, operational practices / procedures, Information security practices, attendance procedures, etc.

- Participate and actively contribute in review meetings

- Guide/Mentor analysts in the team.