Manager - Analytics - KPO

Manager - Analytics - Returning Women(Gap of 8 Months-2 Years)

DART (Data, Analytics and Reporting Team) is poised to be the central MIS group for all functions in the CCB Operations. We are a global group with presence in US, India & Philippines. We have over 200 employees across these locations. The position will be based out of Mumbai and will be responsible for providing appropriate analytical lifecycle (data/ reporting/ visualization/ automation/ analytical) solutions to varied business problems. The position will be required to collaborate with different stakeholders both within and outside DART to provide the optimum solution.

Role Description:

- Responsible for supporting day-to-day operations/tasks related to a functional area or business partner

- Ensures projects are completed according to established timelines

- Participates in cross-functional teams as an SME from DART

- Duties may include, but are not limited to assembling data, building reports/dashboards, and providing input on out of the box solutions for our business partners.

- Independently leading and delivering complex reporting projects

- Identifies risks and opportunities along with potential solutions in order to unlock value.

Qualifications

- 5+ years of professional experience in a combination of business + technology + BI + visualization & data wrangling

- Some level of business operations & procedures along with the ability to tie into business fundamentals

- Must have first-hand experience & knowledge of querying different databases & other source systems for data analysis required for reporting

- Must have first-hand experience & knowledge of creating reports/ business intelligence solutions using tools like (but not limited to) Tableau, Cognos, Python, Alteryx, SAS etc.

- General desire and aptitude to learn and adapt to new technologies

- Must be open to different points of view

- Anticipates and resolves both customer and general issues with a sense of urgency

- Ability to manage multiple projects and priorities.

- Prior experience in reporting and data analysis development with ability to meet stringent deadlines

- Prior experience with call center technology data (Avaya CMS, IVR, Aspect, eWFM) is desired

- Prior experience with Fraud Operations, CTO Operations and other Consumer and Community Banking departments is desired

Technology Experience

- Required - Ability to write/understand SQL (PL/SQL, T/SQL, PostgreSQL or similar) and Data Analysis experience

- Required - Creating and deploying reports with a BI tool (examples include but not limited to Tableau, Microstrategy, Cognos, SSRS)

- Preferred - Alteryx, R/ Python, Anaconda, HIVEQL, AWS/ exposure to Cloud Database

Education Requirements:

- Bachelor's degree or equivalent required.