Manager - Analytics - BFSI/BPO

Analytics - Manager

Location: Chennai

Key Responsibilities

The position exists in order to:

- Be accountable for analytics Processes execution, transformation, business growth and governance

- Transform an - analysis organization - to high end - analytics organization- i.e. moving up the value chain.

- Create Analytics product offering for Maersk Line and going forward for entire APMM group.

- Drives Process Design, Process Improvements and Migrations for Analytics

- Accountable for ensuring value add from the Analytics practice including taking analytics to advanced level across verticals and provide proactive pointers to business problems

- Play significant role to ensure Organisation change, culture & capability are implemented.

- Develop world class analytics business offering to LB for leveraging data and analysis to bring transformational change positive effecting Income, Cost and Customer experience

- Drive transformation of analytics to match strategic & tactical business goal (Revenue, cost & CSAT).

- Deliver continuous improvements through Standardization & Improving process capability.

- Ensure implementation of Industry benchmark methodology for attaining excellence in execution.

- Ensure analytical muscle power to GSC based process owners of various functions to assist transformation

- Accountable for EES results, control attrition & turnover of team.

Who we are looking for :

Education & Relevant Experience:

- Masters in Statistics/Economics, Engineers, MBA with minimum of 8 + years Industry experience

- Relevant experience of advanced SAS, R reporting/SQL/VB, etc would be preferred

- People Management

Technical Knowledge:

- Quantitative/Business analysis, Information Systems, or related activities

- BI Tools (Business Objects and Data Mining)

- Statistical tools (SAS, SPSS, R etc.)

- MS Office Packages

Behavioural Skills:

- Strategic and business supportive mindset

- Change management skills

- Living the cultural amplifiers of focus, simplicity and team work

- Credible and articulate, with excellent communication, presentation and interpersonal skills and the ability to interpret and communicate complex statistical insights to stakeholders and decision makers into simple layman terms

Knowledge:

- Academic (Mathematics, Optimisation programming, Statistics, Analytics)

- Business: Marketing & Sales analytics, Customer analytics, Experience with Logistics/ Transportation industry, Customer segmentation.

Sathish.R | 7811011013