23/01 Amrita Chakraborty
Consulting Partner at InnoQuest Consulting

Views:2858 Applications:33 Rec. Actions:Recruiter Actions:5

Manager/AM - Quality - Banking Domain - BPO (7-15 yrs)

Pune Job Code: 298640

About our client :

Our client is a leading business process and software services provider serving multiple industries with key focus on the financial services industry.

JD :

Essential duties and responsibilities include the following (other duties may be assigned) :

- Should be certified Green Belt having completed and mentored at least 1 Green Belt Project with visible outcome.

- Must be from Retail Banking domain

- Partner with process owners and business team leaders to identify and select projects and implement Six Sigma projects within their functions.

- Lead, coach, train and mentor teams in the use of Six Sigma tools and processes; serving as a change agent assisting them in solving high level and/or complex problems resulting in breakthrough levels of performance improvement.

- Train; coach; and challenge process owners in the use of statistical tools; approaches and techniques to create process management and measurement systems and develop a Six Sigma mindset at all levels.

- Train and mentor Green Belts/Yellow Belts throughout the organization providing guidance and direction as needed to ensure they are successful with their projects.

- Ensure effective control and adoption of improvements by local process owners. Lead efforts to implement process Control and Management-process mapping, documentation, metrics, monitoring systems and process ownership.

- Support the implementation / leverage of best practices across the company to ensure process improvements are institutionalized throughout the business.

- Maintain project performance measures on a regular basis to report to leadership on project status as required.

- Produces new process improvement techniques and services.

- Develops metrics that provide data for process management and indicators for future improvement opportunities through Lean Six Sigma Methodologies.

- Measures performance against process requirements, aligning improvement projects to close performance shortfalls

- Develops, implements, and leads key process improvement efforts and influences cross-functional efforts through Six Sigma Methodology

- To develop and implement a metric based process to review performance across all processes

- Should have more experience on transitional quality

Skill, personal qualities & behavioral traits :

- Good basic mathematical skills.

- Produces new process improvement techniques and services.

- Develops metrics that provide data for process management and indicators for future improvement opportunities through Lean Six Sigma Methodologies.

- Structured Problem-Solving skills and experience: uses a systematic, disciplined and fact-based process that gets to root cause to solve problems (not firefighting), has analyzed and improved processes.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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