Manager/AM - Quality - Banking Domain - BPO

About our client :

Our client is a leading business process and software services provider serving multiple industries with key focus on the financial services industry.

JD :

Essential duties and responsibilities include the following (other duties may be assigned) :

- Should be certified Green Belt having completed and mentored at least 1 Green Belt Project with visible outcome.

- Must be from Retail Banking domain

- Partner with process owners and business team leaders to identify and select projects and implement Six Sigma projects within their functions.

- Lead, coach, train and mentor teams in the use of Six Sigma tools and processes; serving as a change agent assisting them in solving high level and/or complex problems resulting in breakthrough levels of performance improvement.

- Train; coach; and challenge process owners in the use of statistical tools; approaches and techniques to create process management and measurement systems and develop a Six Sigma mindset at all levels.

- Train and mentor Green Belts/Yellow Belts throughout the organization providing guidance and direction as needed to ensure they are successful with their projects.

- Ensure effective control and adoption of improvements by local process owners. Lead efforts to implement process Control and Management-process mapping, documentation, metrics, monitoring systems and process ownership.

- Support the implementation / leverage of best practices across the company to ensure process improvements are institutionalized throughout the business.

- Maintain project performance measures on a regular basis to report to leadership on project status as required.

- Produces new process improvement techniques and services.

- Develops metrics that provide data for process management and indicators for future improvement opportunities through Lean Six Sigma Methodologies.

- Measures performance against process requirements, aligning improvement projects to close performance shortfalls

- Develops, implements, and leads key process improvement efforts and influences cross-functional efforts through Six Sigma Methodology

- To develop and implement a metric based process to review performance across all processes

- Should have more experience on transitional quality

Skill, personal qualities & behavioral traits :

- Good basic mathematical skills.

- Produces new process improvement techniques and services.

- Develops metrics that provide data for process management and indicators for future improvement opportunities through Lean Six Sigma Methodologies.

- Structured Problem-Solving skills and experience: uses a systematic, disciplined and fact-based process that gets to root cause to solve problems (not firefighting), has analyzed and improved processes.