11/05 Harsh Bir Kaur
Snr Consultant at Globalhunt India Pvt Ltd

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Manager/AGM - Customer Lifecycle Management - Telecom (9-15 yrs)

Hyderabad Job Code: 334274

Urgent Opening in Leading Telecom Operator for the position of Usage and Retention, Manager/GM

Position: Usage and Retention

Designation: Manager/GM

CTC: upto 26 Lacs

Experience: 9-15 years

Location: Hyderabad

Job Descriptions:

This position is responsible for monitoring & managing execution of U&R activities through CS work-force for the designated State.

Key Responsibilities

Plan, monitor & manage execution of usage & retention activities devised by marketing team through CS work-force (at Centers& Regional Contact Center)

Prepare execution plan and ensure front-line agents readiness through relevant training

Liaise with local marketing teams to understand & plan requirements for execution of U&R activities

Monitor & track execution efficiency and effectiveness

Track performance against objectives for U&R activities

Collate feedback and inputs from front-line agents for performance improvement

Collaborate with Sales and Marketing for the success of U&R programs

For further details call Harsha at 8697317405 or apply asap

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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