Manager - Affiliate Marketing - Media Agency

Affiliate Marketing Manager - Global Media Agency

About our client :

Our client is the world's largest media investment company which is a part of WPP. Neo is a global digital transformation agency with 1200 employees across 21 nations.

Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

We are currently looking for a Manager - Affiliate Marketing.

This role is a full-time position based in India, supporting a global agency team and world-renowned client (the core team this individual will work with is based in the US). In this role, you will contribute to the success of one of the largest (affiliate) performance marketing programs, by managing administrative tasks, ongoing and short-term projects, and customer service inquiries.

Reporting of the role :

This role reports to the Director- Performance Marketing

Responsibilities / What your day-to-day job looks like:

You will be responsible for:

- Managing the public-facing application portal, which involves reviewing incoming program applications, determining whether they are a fit for the program, and following the steps to admit them.

- Assisting with partner inquiries in a timely and professional manner through Zendesk

- Conducting partner audits to ensure brand compliance and sending outreach to partners requesting updates when necessary

- Maintaining up-to-date records and screenshots of partner promotional activity

- Reviewing websites and apps for brand safety and fit.

What you'll bring:

- Fluent in English (Professional level proficiency in reading, writing, speaking, and understanding required), including the ability to understand and address complex technical questions in English

- 3 years of relevant work experience

- Experience in handling US Market.

- Ability to work, make decisions, and complete tasks autonomously with limited supervision, while also knowing when to ask for clarification or guidance

- Content with repetitive tasks and projects

- Strong time management and organizational skills

- Enjoys answering customer questions

- Resourceful

- Online customer service experience (Experience with Zendesk is highly preferred, but not required)

- Can follow instructions and complete tasks with great attention to detail

- Comfortable working independently