Management Trainee - Sales/Client Management - Recruitment Services

Note: This is a client-facing target-based role

You'll Be Improving & Responsible For :

Customer Onboarding and Adoption:

- Onboarding to engagement lifecycle .

- Educating and Advocating about ease of adoption and timely customer touch points.

- Ensuring Backend delivery team and Account Management is aligned.

- Ensuring Low touch but a high trust experience to hit the first success milestone on every recruiting success through platform.

- Improve Recruiting Efficiency through engagement mechanisms and process driven approach.

- Driven Engagement through empathy.

- Proactiveness in each phase of Adoption to success lifecycle

- Serve as the voice of the customer and provide internal feedback to product, tech and the content team resulting in a holistic user offering

Customer Success :

- With Renewals and incremental revenues

- Drive the Customer Delivery lifecycle in partnership with Account Leads/Delivery Leads.

- Owning Accounts' revenue and adoption success metrics

- Be a conduit between the Client and Delivery Ecosystem to driven the success of the platform and recruiting operations through platform.

- Following right frameworks of achieving regular success metrics of clients by creating "Wow" experience each time

Customer Retention:

- Successfully manage Spottabl's customer retention program to renew accounts at high

- Reduce the risk of churn with each client account, each delivery transaction.

- Grow average deal value per account

- Follow regular engagement mechanisms to effectively know overall recruitment needs and current practices of the customers; advise them on leveraging Spottabl's features to guide them on cost and time efficiency solutions time to time.

Your Academic Qualifications :

- Graduation in Engineering/ Computers/ Information Science or similar will be highly valued and will be relevant.

- MBA / PG in Business Administration from reputed institutes will be highly appreciated.

- Sales, Marketing, Operational and Business Strategy education background