Mall Operations Role

Roles and Responsibilities:

- Develop sales and events plans with the help of event manager with prospective tenants to maximize income in line with the business plan.

- Negotiation of leases both new and renewals across all categories including: Anchors, line units, F&B; and leisure.

- To prepare, review and adjust financial budgets, systems and processes and monitor performance against budget.

- Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution.

- Follow up on the collection of money from accounts team which are owed from tenants and implementation of contractual terms.

- Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations.

- Develop and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines

- Take steps to improve customer services inside the mall.