MakeMyTrip.com - Manager - Fraud & Risk Management

JOB DESCRIPTION / ROLE PROFILE

JOB TITLE: Manager- Fraud & Risk Management

REPORTING TO: Associate Director- Finance & Accounts

BUSINESS UNIT/DEPARTMENT: Finance & Accounts

OBJECTIVE OF THE ROLE : To assist Risk Control Team

MAIN TASKS & RESPONSIBILITIES:

- Fraud Management

- Real Time credit card transaction monitoring.

- Chargebacks

- Knowledge of any risk control tool preferable e.g. CyberSource

- Enterprise Risk Management

MANAGEMENT OR REPORTING RESPONSIBILITIES:

- This position would report directly to Associate Director- Finance & Accounts

KNOWLEDGE & EXPERIENCE REQUIRED:

- Ability to work on a rotational shift 24/7.

- An individual with a high level of attention to detail, ability to multi-task and initiative to ensure risk to the business is minimized.

- Advanced understanding data mining through the use of Excel and other software products

- Working with the business in identifying key fraud risk areas and advising of controls to minimise such risks

- Maintenance of Fraud Incidents Database

- Investigation of fraudulent activities

- Extensive data mining / analytical skills experience

- Hands on experience on credit card chargebacks

- Liaison with banks for any dispute on queries.

- Maintenance of chargeback Records.

- Experience of Audit background.

- 9+ years of experience in Fraud & risk control with Online ecommerce industry

TECHNICAL, EDUCATIONAL & SPECIALIST SKILLS REQUIRED:

- A Commerce Graduate or Post Graduate

- Excellent Excel Skills