MakeMyTrip.com - Deputy Manager/Manager - Category Management

ROLE OUTLINE : 

Location: Gurgaon

Function: Hotel Revenue and Category

CORE PURPOSE OF THE JOB (What is the reason that this job exists?) : 

- Manage Revenue and P&L for his/her categories. Define strategic growth plan for the category along with end to end management of the same. In the process build, grow and leverage relationship with internal & external stakeholders.

AREAS OF RESPONSIBILITY (AOR) SUCCESS INDICATORS : 

- Understand & implement action plan based on industry trend, competitive landscape, customer behaviour and market movement.

- Responsible for monitoring and reporting on the performance and growth of their categories on a weekly and monthly basis with all stakeholders.

- Identify market share & penetration. Design & implement ways to increase same through new/existing product offering

- Adherence to growth plan

- Maximization of revenue

- Discover & action on new revenue optimization areas

- Follow a stringent action plan to optimize operational costs for respective categories

- Work with cross functional teams esp. marketing & supply to lead traffic growth, conversion and additional revenue for each category

- Lead development of comprehensive product strategy and vision supported by internal and external analysis

- Stay connected with customers. Deep dive and analyse customer behaviour, customer feedback, user sessions, focus group discussions, online surveys, in-person interviews and come up with actionable insights

- Manage delivery of current products concurrently with future product planning

- To work with relevant stakeholders- viz. Marketing, Sales, Technology, Operations, Finance on diverse initiatives ranging from operational improvement, website/app feature improvements, adoption of supplier services, channel mix optimization, customer services and more

- Responsible for evangelizing strategic vision of business across teams, defining shared goals and enabling mechanisms to drive cross-functional initiatives and delivering strong and consistent results

- Successful candidates in this role must have relentless customer obsession, data driven Customer satisfaction Score

- Successful launch of customer centric features to optimize revenue

- Overall team engagement decision making, excellent business judgment, the ability to plan and prioritize, ability to inspire and lead cross-functional initiatives and teams, exceptional verbal and written communication skills, and strong first principles (common sense).

KEY RELATIONSHIPS :

Internal (i.e., colleagues, other business units) External (i.e., suppliers, customers, service providers) : 

- Product Team

- Finance team

- Technology Team

- Marketing Team

- Business development/contracting team

- Customers

- Agencies

- Vendors

QUALIFICATION AND EXPERIENCE:
 
EDUCATIONAL QUALIFICATIONS : 

- Bachelors in Engineering/IT. BA/BSc/B. Com from top institutes are also encouraged to apply. MBA preferred.

RELEVANT EXPERIENCE : 

- Past experience in ecommerce category management role will be preferred

- Exposure to product management or digital marketing roles will be a great plus

COMPETENCIES REQUIRED : 

FUNCTIONAL COMPETENCIES BEHAVIOURAL COMPETENCIES : 

- Business strategy & planning

- Analytics

- Digital marketing

- Product development

- Operational management

- Business Acumen

- Analytical Focus

- Customer Focus

- Priority Setting

- Drive for Results

- Problem Solving

- Conflict Management