MakeMyTrip - Key Account Manager

About the Opportunity

Role: Key Account Manager

Level: Assistant Manager/Deputy Manager

Reporting To: Associate Director & Accounts Head - Global Chains

Location: Gurgaon

About the Function:

The Global Chains team is a part of the Hotel Supply function and this team manages the overall business growth and supply of branded chain hotels headquartered outside India. This team manages key global brands such as Accor, Hilton, Marriott, Radisson Hotel Group to name a few.

About the Role:

This role plays a crucial role within the Global Chains Key Accounts Team, operating within the Hotel Supply function. The Key Accounts Manager holds end-to-end responsibility for fostering growth among key chain accounts, achieved through regular interaction with chain revenue heads. This position entails sharing vital business insights and recommendations with key external stakeholders, while ensuring seamless execution of agreed-upon strategies by collaborating with internal cross-functional teams, including category, revenue, and marketing.

What will you be doing:

1. Relationship & Key Account Management:

- The role entails collaborating with partners in the portfolio and providing expertise, metrics analysis, and recommendations based on industry best practices.

- Furthermore, the role will involve traveling across various cities to meet relevant decision-makers. Additionally, the incumbent will need to spend 25% of their time in the field within the same city.

2. Portfolio Management & Driving Growth for units:

- Review monthly production reports and provide feedback to the top producing hotels.

- Plan and execute market visits.

- Conduct review meetings (virtually and in person) to discuss monthly performance.

- Train partner hotels on our extranet to enable effective usage.

- Build review reports, share market insights with the hotels, conduct comp-set analysis to drive growth for the unit.

- Ensure adequate inventory availability and price competitiveness throughout the year.

3. Negotiation Skills:

- Network, initiate deals, negotiate, and close deals with hotel partners.

- Strategize to improve hotel marketing efforts.

- Onboard hotels for Ad-tech sponsored unit campaigns and negotiating exclusive deals with hotel partners to ensure a competitive edge for MMT Group.

Qualification & Experience:

- Master's degree from a reputed institute with 2 - 4 years of experience in sales/Travel Trade/ Key Account Management/ Contracting/B2B Sales.

- Experience in handling multiple accounts as a partner is preferred.

- Proficiency in MS Excel and MS Power-point.

Key Success Factors for the Role:

- Strong communication skills

- Team player & strategic thinking

- High on analytical and problem solving skills