MakeMyTrip - Chargeback Management Role

Chargeback Management

What will you be doing:

- Chargeback Management: Support chargeback Team to resolve the transaction related dispute raised by the payment gateway/processor.

- Investigation - Investigate the chargeback dispute and interact with the internal teams/Banks/Customer to resolve the dispute.

- Recovery Management: Liaison with the payment gateway for the recovery of chargeback wrongly debited transaction.

- Investigate and reply to the bank to defend the chargeback.

- Communicate with the internal teams to prepare defense

- Data Analysis

What are you required to bring to the team:

- Strong data mining skills with the ability to collect, organize, analyse, and disseminate significant amount of information with accuracy

- Excellent analytical mind to investigate dispute in detail

- An eye for detail to help gauge and assess fraudulent transactions

- Excellent verbal and written communication skills

Interaction Points:

- Liaise with internal teams for information gathering, investigation and resolution of dispute

- Liaise with the payment gateways to ensure that the dispute resolution provided within the TAT

Qualification & Experience:

- Graduate/PG with 2 years of experience in e-commerce chargeback handling.

- Experience in consumer e-commerce industry operations, customer service or banking is preferred

Key Success Factors for the Role:

- Reply to the bank with the correct documents within the TAT.

- Case needs to be defended in detail with all relevant information in place. This will help ensure that there are no further follow up requests from the bank.

- Respond to the bank with correct documents within defined timelines.